The 519's Counselling Services are trauma-informed. Our service providers and front-line staff understand the impacts of trauma and work with the clients to promote safety. Trauma-informed services are different from trauma-specific services, which usually involve longer-term therapy. If you are looking for trauma-specific services, we can provide you with appropriate referral information.

Drop-in counselling

Free single-session drop-in counselling sessions are open to any individual over the age of 16 on a first-come, first-served basis during drop-in hours. Sessions are up to one hour in length.

All identifying information provided to The 519 is confidential. If you have questions or concerns related to confidentiality, please let us know in your initial voicemail or contact our Privacy Officer at

Drop-in Counselling Schedule:

Sunday Drop-in – Sundays, 11am – 2pm
For all LGBTQ2S people.

Meal Trans* – Mondays, 6 – 9pm
For folks who identify as two spirit, trans, non-binary, gender queer, gender fluid, gender non-conforming.

Older LGBTQ2S Drop-In*
For all LGBTQ2S folks over the age of 50.
1st Monday of the month: 6 - 8pm
2nd, 3rd and 4th Monday of the month: 1 - 4pm

Newcomer Drop-in* – Fridays, 2 - 6pm
For LGBTQ+ refugee claimants, convention refugees, permanent residents and live-in caregiver and their families, over the age of 16.

First Time to Drop-in Counselling?  Click here to learn more.

*not open on statutory holidays

One-on-One Counselling

We provide free short-term counselling to individuals and couples over the age of 16. Our services are driven by a team of supervised volunteer counsellors with training and experience in mental health and psychotherapy. Our services prioritize the experiences and support needs of LGBTQ2S people.

ATTENTION: Our counselling services waitlist is currently closed until further notice. For referral information, call The 519’s Front Desk at 416-392-6874 or email

Group Programs

Our group programs provide structured activities that focus on providing a safe, caring, healing environment, and empower individuals to take positive steps in dealing with stress or trauma. Some of these groups are run by expert facilitators while others are community-led and based on a peer-learning design.

Contact Front Desk for schedule information. 

Counselling and Wellness Groups

Crisis Support Information

Get immediate support:

  • Gerstein Crisis Centre at 416-929-5200
  • Trans Life Line (for trans and gender non-conforming folks) 1-877-330-6366
  • or visit your nearest Emergency Department

For additional crisis support services in Toronto click here. For 24/7 distress lines across Ontario click here.

Counselling Referrals

Cressida Frey 
Coordinator, Trauma-Informed Counselling Services